New Zealand Customs Service – Search and Selection Case Study

The New Zealand Customs Service had some demanding requirements for financial functionality when replacing its legacy FMIS.

Project name: FMIS replacement

Client: New Zealand Customs Service

Location: Wellington

Industry: Central Government

Description of project:

Probity assisted New Zealand Customs Service with a search and selection of its new FMIS. New Zealand Customs’ size and requirements meant that a detailed process was required to ensure that the solutions presented to them would be fit for purpose. We undertook a five phase process for this assignment:

  1. Development of the future state business processes.
  2. Expressions of Interest to be sought from the open market.
  3. Request for Proposals to be sought from a shortlist of respondents to the EOI.
  4. Detailed evaluation and identification of preferred vendor.
  5. Contract negotiation and completion of a business case.


The selection process occurred during the first half of 2017.

Benefits delivered:

  • New Zealand Customs had a detailed understanding of its requirements, goals and outcomes by the time they went to market.
  • Probity was able to give a high degree of future state information to the market thus reducing variation and uncertainty in received bids.
  • The process was compliant with government procurement rules.
  • New Zealand Customs were able to select a vendor that reduced risks of project failure to the organisation.

Kevin Martin, Chief Financial Officer:
“Probity Consulting were responsive and professional in their approach and their experience was evident throughout the procurement process. They enabled us to maintain focus while we were going through a period of business continuity and staff changes to help us select the best solution for our requirements.”

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