Robotic process automation (RPA) is the application of technology that allows an organisation to deploy computer software known as a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
Probity, through its wholly owned subsidiary Probotics, has been assisting clients to automate business processes for several years. During this time we have implemented a wide variety of robots that perform functions as diverse as scheduling appointments for patients at a hospital, loading transaction data into SAP, to validating and cleansing data within and across business applications. We have saved our clients hundreds of thousands of dollars by automating processes.
RPA is appropriate in any environment where a repetitive task is being performed by a human or where, due to the sheer volume of data, the task cannot sensibly be performed by a human. The benefits of RPA are:
Just as industrial robots are transforming the manufacturing industry by creating higher production rates and improved quality, RPA robots are revolutionising the way we think about and administer business processes, IT support processes, workflow processes, remote infrastructure and back-office work. RPA provides dramatic improvements in accuracy and cycle time and increased productivity in transaction processing while it elevates the nature of work by removing people from dull, repetitive tasks.
The technology of RPA can be applied across a wide range of industries.
Process automation can expedite back-office tasks in finance, procurement, supply chain management, accounting, customer service and human resources; including data entry, purchase order issuing, creation of online access credentials, or business processes that require access to multiple existing systems.